PRIVACY POLICY

Effective Date: 15 September 2026

PROCHESTA LIFE PROSPERITY FOUNDATION (“Prochesta”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of visitors, donors, volunteers, beneficiaries, supporters and other users (“you” or “your”) of our website https://prochestalife.org/ (“Website”).

This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit or use our Website, make a donation, contact us, volunteer, participate in our activities or programmes, or otherwise interact with us through the Website.

By using the Website and voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will seek consent in the manner required by law.

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1. INFORMATION WE COLLECT

Depending upon how you interact with Prochesta, we may collect information that you voluntarily provide to us, including:

• Full name;
• Email address;
• Mobile or telephone number;
• Residential or mailing address;
• Age or date of birth, where reasonably required for a particular activity;
• Information provided through contact or enquiry forms;
• Information provided while applying to volunteer or participate in our programmes or activities;
• Donation-related information;
• Transaction or payment-related information;
• Information relating to your participation in our programmes, campaigns or events;
• Feedback, comments, suggestions or enquiries submitted by you;
• Photographs, videos, testimonials or other material voluntarily provided by you; and
• Any other information that you voluntarily choose to provide to us.

We seek to collect only information that is reasonably necessary for the relevant purpose.

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2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our Website, certain technical information may be collected automatically by our website, hosting provider, analytics tools or other technical systems.

Such information may include:

• Internet Protocol (IP) address;
• Browser type and version;
• Device type;
• Operating system;
• Date and time of access;
• Pages visited;
• Approximate duration of visits;
• Referring webpage or website;
• General Website usage information; and
• Other technical information necessary for operating, securing and improving the Website.

Such information may be used for website administration, security, statistical analysis and improvement of our Website.

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3. HOW WE COLLECT INFORMATION

We may collect information:

• When you visit or use our Website;
• When you make a donation;
• When you contact us through the Website;
• When you submit an enquiry;
• When you register or express interest in volunteering;
• When you participate in a programme, campaign or event;
• When you communicate with us by email, telephone or other permitted means;
• When you voluntarily provide information to us; or
• Through cookies and similar technologies used on the Website.

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4. HOW WE USE YOUR INFORMATION

Prochesta may use personal information for legitimate organisational and operational purposes, including:

• Processing and maintaining records of donations;
• Issuing donation acknowledgements or receipts, where applicable;
• Responding to enquiries and requests;
• Communicating with donors, volunteers, supporters and participants;
• Managing volunteer and programme registrations;
• Organising and administering programmes, campaigns and events;
• Providing information about Prochesta’s activities and initiatives;
• Sending organisational updates, newsletters or other communications where permitted;
• Maintaining appropriate administrative, financial and organisational records;
• Improving our Website and services;
• Understanding Website usage and visitor preferences;
• Preventing fraud, misuse or security incidents;
• Protecting the rights, property and safety of Prochesta, our users, beneficiaries and other persons; and
• Complying with applicable laws, regulations, legal processes or governmental requirements.

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5. DONATION AND PAYMENT INFORMATION

If you choose to make a donation through our Website, we may collect information reasonably necessary to process, acknowledge and maintain records of your donation.

Payment transactions may be processed through banks, payment gateways or other payment service providers made available to you at the time of donation.

Where payment processing is handled by a third-party service provider, the relevant payment information may be processed by that provider in accordance with its own terms, privacy policy and security practices.

Prochesta does not intend to retain your complete card number, CVV, UPI PIN, banking password or other payment authentication credentials on its own systems.

You should review the applicable terms and privacy policy of the payment service provider before completing a transaction.

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6. DISCLOSURE OF PERSONAL INFORMATION

Prochesta respects the confidentiality of your personal information.

We may share or disclose information where reasonably necessary:

• With authorised employees, representatives, consultants or service providers who require the information for legitimate organisational purposes;
• With banks, payment gateways or financial service providers for processing donations or related transactions;
• With website hosting, technology, communication, maintenance or analytics service providers;
• Where disclosure is required by law, regulation, court order or governmental authority;
• To detect, prevent or investigate fraud, security incidents or unlawful activity;
• To protect the rights, safety or property of Prochesta, its beneficiaries, users or other persons; or
• Where you have provided appropriate consent or otherwise authorised such disclosure.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Where third-party service providers process information on our behalf, we expect them to maintain reasonable confidentiality and security measures.

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7. COMMUNICATIONS

If you provide your contact details, Prochesta may contact you regarding:

• Donations and donation acknowledgements;
• Programme updates;
• Campaigns and initiatives;
• Volunteer opportunities;
• Events;
• Organisational activities;
• Newsletters; and
• Other information relating to Prochesta.

Where applicable, you may request that we stop sending non-essential or promotional communications by contacting us at info@prochestalife.org.

Essential communications relating to donations, transactions, security, administration or legal requirements may still be sent where necessary.

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8. COOKIES

Our Website may use cookies and similar technologies.

Cookies are small data files stored on your device when you visit a website. They may be used to:

• Maintain Website functionality;
• Remember certain preferences;
• Understand how visitors use the Website;
• Analyse Website traffic;
• Improve Website performance; and
• Improve the user experience.

You may configure your browser to accept, reject or notify you about cookies.

Disabling certain cookies may affect the availability or functionality of some Website features.

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9. DATA SECURITY

Prochesta takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security of information transmitted to or stored through electronic systems.

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10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate organisational, accounting, administrative, legal, regulatory, security and record-keeping purposes.

The period for which information is retained may depend on:

• The nature of the information;
• The purpose for which it was collected;
• Legal or regulatory requirements;
• Accounting and financial record requirements;
• Dispute resolution requirements; and
• Legitimate organisational requirements.

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal and organisational requirements.

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11. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, social media platforms, payment services or other external services.

Such third-party websites and services are not controlled by Prochesta.

Prochesta is not responsible for the privacy practices, security, content or policies of third-party websites or services.

If you access a third-party website or service, you do so at your own risk.

We recommend that you review the privacy policy and terms applicable to any third-party website or service that you access.

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12. CHILDREN AND VULNERABLE PERSONS

Prochesta works with children, women, elderly persons, vulnerable families and communities.

We take the privacy, dignity and safety of children and vulnerable persons seriously.

Our Website is not intended to knowingly collect unnecessary personal information directly from children.

Where information concerning a child or vulnerable person is required for legitimate programme, safeguarding, documentation, reporting or operational purposes, Prochesta will seek to handle such information responsibly and in accordance with applicable law and appropriate safeguarding practices.

Users should not submit personal information concerning children or vulnerable persons through the Website unless they are authorised to provide such information.

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13. PHOTOGRAPHS, VIDEOS AND STORIES

As part of our programmes, campaigns and community activities, Prochesta may document activities through photographs, videos, testimonials, stories and other media.

Where appropriate and required, Prochesta may obtain consent or permission before using identifiable photographs, videos, testimonials or personal stories for legitimate organisational purposes, including awareness, reporting, educational communication, fundraising, publications, social media and the Website.

We seek to protect the dignity, privacy and safety of beneficiaries and participants when publishing such material.

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14. ACCURACY OF INFORMATION

You are encouraged to provide accurate, complete and up-to-date information when communicating with Prochesta.

If any important information changes, you may contact us at info@prochestalife.org to request an update, subject to applicable law and our legitimate record-keeping requirements.

Prochesta shall not be responsible for consequences arising from inaccurate or outdated information voluntarily supplied by you.

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15. YOUR PRIVACY REQUESTS

Subject to applicable law, you may contact Prochesta regarding:

• Questions about the personal information we hold about you;
• Correction or updating of inaccurate information;
• Withdrawal of consent where applicable;
• Requests regarding communications;
• Questions regarding the use of your personal information; or
• Other privacy-related concerns.

Certain information may need to be retained where required for legal, accounting, regulatory, security, fraud prevention or legitimate organisational purposes.

For privacy-related queries or requests, please contact:

Email: info@prochestalife.org
Phone: 9064583625
Address: Gangarampur, Dakshin Dinajpur, West Bengal, India

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16. CHANGES TO THIS PRIVACY POLICY

Prochesta may update or modify this Privacy Policy from time to time to reflect changes in our activities, technology, legal requirements or privacy practices.

Any updated version of this Privacy Policy will be published on the Website.

We encourage you to review this page periodically.

The “Effective Date” mentioned at the beginning of this Privacy Policy indicates the date of the latest update.

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17. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in India.

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18. CONTACT US

For any question, concern, complaint or request regarding this Privacy Policy or the handling of personal information, please contact:

PROCHESTA LIFE PROSPERITY FOUNDATION
Address: Gangarampur, Dakshin Dinajpur, West Bengal, India
Email: info@prochestalife.org
Phone: 9064583625
Website: https://prochestalife.org/